Frequently Asked Questions
Frequently Asked Questions
Our products are made with high-quality, natural ingredients that are safe and effective for various skin and hair types. For a full list of ingredients, please refer to the product page.
Yes, many of our products are formulated to be gentle and suitable for sensitive skin. However, we recommend doing a patch test before using any new product, especially if you have specific allergies or sensitivities.
Results can vary depending on individual hair types and conditions, but many customers report noticeable improvements within 4-6 weeks of consistent use. For optimal results, we recommend regular use as directed.
Yes, our products are formulated based on the latest research in hair care and dermatology. We carefully select ingredients that are proven to enhance scalp health, promote hair growth, and prevent hair loss.
No, our products are free from parabens, sulfates, and other harsh chemicals. We prioritize using gentle, skin-friendly ingredients to ensure the best care for your hair and scalp.
At Siyi, we offer a wide range of beauty and wellness products, including skincare, hair care, and body care items designed to enhance your health and beauty.
Once your order has been shipped, you’ll receive a tracking number via email. Simply enter the tracking number on the courier’s website to check your order status.
Yes, we offer international shipping to most countries. Shipping fees and delivery times vary depending on your location.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We support multiple payment methods.
PayPal | Creditcards (Mastercard, American Express, Visa, Diners Club)
We offer free shipping on orders over a certain amount. Please check our website for specific details on promotions or free shipping eligibility.
If your order hasn't arrived within the estimated delivery time, please contact our customer support team. We will help you track down the package and resolve any issues.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for return, your item must be unused and in the same condition you received it in. The product must also be in the original packaging. If you have, opened the product, it is not possible to return it.
We provide overseas warehouse delivery. If your country/address is in the United States, you do not need to pay customs duties. Other countries may need to pay customs duties. Customs duties, taxes, and fees are determined by the destination country and are the responsibility of the customer. We recommend checking with your local customs office for more information.