1. Processing Tim: Orders are typically processed within 1-3 business days. During peak seasons or holidays, processing times may be extended.
2. Shipping Methods: We offer various shipping options, including standard, expedited, and express shipping. Customers can select their preferred method at checkout.
3. Shipping Rates: Shipping costs are calculated based on the weight of the items and the delivery location. Customers will see the total shipping charges during the checkout process.
4. Delivery Times: Delivery times vary depending on the shipping method chosen and the destination. Standard shipping usually takes 5-10 business days, while expedited and express options may deliver in 2-5 business days.
5. Tracking Orders: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment's progress.
6. International Shipping: We currently ship to select international locations. Additional customs fees or duties may apply, and customers are responsible for these charges upon delivery.
7. Order Issues: If there are any issues with your shipment (e.g., delays, missing items), please contact our customer service team within 14 days of receiving your order. We will work to resolve the issue as quickly as possible.
8. Returns and Exchanges: If you need to return or exchange an item, please refer to our Return Policy for detailed instructions on how to proceed.
By placing an order on Siyi, you agree to abide by our shipping policy. Thank you for choosing us for your shopping needs!