Return & Refund Policy
Return & Refund Policy
We offer a 14-day return window starting from the date you receive your order, during which you may submit a return request for eligible items.
Return Eligibility
To qualify for a return, your item must meet the following criteria:
- Unworn, unused, and in its original brand-new condition
- All original tags, labels, and packaging intact
- Accompanied by a valid receipt or proof of purchase
How to Initiate a Return
To begin your return, please contact us directly at SecrethemOnline@outlook.com with your order details.
Once your return request is approved, we will send you a prepaid return shipping label and detailed shipping instructions.
Returns sent without prior approval will not be accepted or processed.
Damaged, Defective or Incorrect Items
Please inspect your package immediately upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us at SecrethemOnline@outlook.com right away so we can assess the issue and resolve it promptly (including replacement, refund, or other suitable solutions).
Non-Returnable Items
The following categories are ineligible for returns:
- Perishable goods (food, flowers, live plants, etc.)
- Custom/personalized items (special orders, custom-printed or engraved products)
- Personal care & beauty products
- Hazardous materials, flammable liquids, or gases
- Final sale / clearance items
- Gift cards
If you have questions about a specific product’s return eligibility, feel free to reach out to us.
Exchanges
For the fastest fulfillment of your desired item, we recommend returning your original purchase first. Once your return is approved and processed, simply place a new order for the replacement item.
Refunds
After we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, your refund will be automatically processed back to your original payment method.
Please note that it may take 3–7 business days for your bank or credit card provider to complete the posting of the refund to your account.
If approved, your refund will be automatically processed back to your original payment method.
Please note that it may take 3–7 business days for your bank or credit card provider to complete the posting of the refund to your account.
Contact Us
For all return-related questions or support, reach us anytime at:
Email:SecrethemOnline@outlook.com
WhatsApp: